Communications Intern, Supply Chain | September 2015 - March 2016
In my recent opportunity to create inclusive communication experiences for 3,500 global WFP staff and UN partners, I developed comms for a global team during a major internal merger: WFP Logistics and WFP Procurement merged to create WFP Supply Chain, the organization's largest department. I executed strategic plans based on new division goals, United Nations requirements, project research findings, & executive feedback.
Supported content management: Assisted WFP's Supply Chain Communications Director in managing, maintaining, and optimizing content on the organization's website and social media accounts. Researched best practices and made recommendations for the WFP Supply Chain blog and @WFPLogistics Twitter account with 17,400+ followers. Composed succinct, well-written articles for online, print, and publications including South African Airways Magazine.
Information and analytics management: Collected, documented, and interpreted all communications and information products for Logistics and Procurement departments. Performed analysis to determine any redundancies, duplicates, and inefficiencies to consolidate all products under new Supply Chain department. Worked alongside Web Development team to build an internal website and message board so that Communications team could receive direct feedback from national staff on division initiatives. Documented and analyzed all responses to create executive brief for heads of Supply Chain and Executive Director.
Expanded the Supply Chain footprint: Coordinated all email content advising Logistics and Procurement staff on the internal merger, including ghost write for executives and draft briefs. Optimized email distribution to all global Logistics and Procurement staff. Independently reached out to over 50 Country Offices to gather emails and contact information for all staff to help build and promote WFP supply chain online. Managed internal global inbox for Supply Chain and processed all employee communications requests.
Special Projects: Advised the Head of Web and Social Media on digital strategy for WFP's role in World Toilet Day on 19 November to raise awareness of global sanitation based on my expertise in the area. Gathered articles from national staff to consolidate, edit, and write a monthly newsletter that reached 3,500 staff in 80+ countries.